IS THERE A MINIMUM ORDER OF PRODUCTS?
No minimum order. It is possible to buy as many items as you want, or just one product.
WHAT ARE THE PAYMENT METHODS ACCEPTED?
We accept payments via Paypal, prepaid cards, credit cards, Postepay, bank transfer.
IS CASH ON DELIVERY AVAILABLE?
Cash on delivery service is not available.
IS THE PAYMENT METHOD RELIABLE? IS MY DATA SECURE?
Of course, the completion of each transaction (Checkout) requires access to an https security protocol. Your sensitive data will be safe.
WHAT EXACTLY HAPPENS AFTER I PLACE AN ORDER?
You will receive a confirmation email including the payment receipt. You will also find the coordinates to monitor the shipment of the products you have purchased
HOW LONG WILL I RECEIVE THE PRODUCTS PURCHASED?
The goods will be entrusted to the courier within 6 working days and you will receive the tracking to follow the shipment. Shipping takes 1-2 working days, however it may vary depending on the destination address.
HOW MUCH ARE THE SHIPPING COSTS?
We have established a fixed cost of… for shipments throughout Italy. The shipping cost is free for any order that exceeds …
IN CASE OF A POSSIBLE DELAY OF THE COURIER?
Any courier delays are not attributable to the supplier.
CAN I CHANGE A PRODUCT?
a) The replacement of one or more items can only take place for items still in the condition in which they were received: not used, not altered or washed.
b) The replacement is valid only for items of the same model by varying size or color.
c) The replacement of an item in size or color can take place several times but the shipping costs, from the second return onwards, are charged to the customer for a cost of € …
d) The items must be returned to the sender using the same packaging with which they were delivered.
CAN PRODUCTS BE RETURNED?
In order to change or return an item, the following conditions must be met: a) No more than 14 days since the time of delivery must pass.
b) If the item is damaged, it must not have been damaged by you.
c) The item must be clean, without makeup, dust, hair or traces of dirt.
d) We do not accept returns and / or complaints relating to products already processed and / or used and / or not packaged in their original form.
IN CASE OF RETURNS ARE THE SHIPPING COSTS INCLUDED?
Authorized returns due to supplier errors give the right to reimbursement of the goods without shipping costs for the customer. Any returns authorized but not attributable to supplier errors will be subject to a fixed penalty of 10% of the value of the goods in addition to the charge of the actual transport costs for both the outward and return journeys.